CLIENT SERVICE AGREEMENT & TERMS OF SERVICE
THIS CLIENT SERVICE AGREEMENT ("Agreement") is entered into by and between Avvia Growth LLC ("Company"), and the business entity purchasing services ("Client"). By executing this Agreement or completing an online checkout payment, Client agrees to the following terms and conditions:
1. SERVICES PROVIDED
Company agrees to deploy and maintain its proprietary automated Missed-Call Text-Back, lead recovery, and review management software snapshot ("Services") for Client's business operating account.
2. FEES, BILLING & AUTOMATIC RENEWAL
2.1 Initial Setup Fee: Client agrees to pay a one-time, non-refundable onboarding setup fee of Two Hundred United States Dollars ($200.00 USD) due upon execution of this Agreement.
2.2 Recurring Subscription Fee: Client agrees to a recurring monthly software subscription fee of Two Hundred Ninety-Nine United States Dollars ($299.00 USD) per month.
2.3 Auto-Debit Authorization: Client authorizes Company to automatically debit the credit card, debit card, or bank account provided on file via Stripe or GoHighLevel on a recurring monthly basis on the same numerical day of each calendar month following onboarding.
2.4 Telephony Usage Fees: Client acknowledges that direct carrier pass-through charges for outbound SMS text messages and telephony minutes (billed at standard wholesale carrier rates) are the direct financial responsibility of Client and will be auto-rebilled through Client's account portal.
3. CANCELLATION & REFUND POLICY
3.1 Cancellation Notice: Client may cancel their monthly subscription at any time by providing a minimum of thirty (30) days written notice to Company via email.
3.2 Refund Policy: All setup fees and monthly subscription charges are non-refundable once processed. Upon cancellation, Client will maintain full system access until the conclusion of the active paid 30-day billing cycle.
4. CARRIER COMPLIANCE (A2P 10DLC) & CLIENT RESPONSIBILITIES
Client agrees to cooperate in providing required business documentation (including Legal Business Name, EIN/Tax ID, physical address, and privacy policy links) necessary to complete mandatory U.S. A2P 10DLC carrier registration. Client agrees to utilize Company software in full compliance with all federal, state, and local messaging regulations (including TCPA guidelines).
5. DISCLAIMER OF GUARANTEES
While Company software automates immediate communication responses to prospective leads, Company does not guarantee specific revenue outcomes, job close rates, or total monthly profit. Ultimate revenue results depend on Client’s operational capacity to service and close prospective leads.